corporate communication

How to Leverage the Power of Storytelling in Your Social Media Marketing

~ K. Quesenberry ~ 3 Comments

What keeps you coming back to your favorite books, TV series or movies? A good story. Publishers and producers know this and have become masters at using the power of story to draw big audiences.

Today, businesses are relying less on buying audiences with paid ads in traditional mass media and are turning to marketing on social media. However, to be successful we must approach this new media with a different mindset.

In advertising marketers interrupt the story people want to see with brand promotions that pay for it. Yet, in social media marketers must create the content people want to see. Brands must interest the audience themselves by telling a good brand story. But what makes a good story?

To research the power of story my colleague Michael Coolsen and I analyzed two years of Super Bowl commercials – the one time people choose to watch advertisements for the enjoyment of the ads themselves. We wanted to know which ads were the most liked, the ones that drew interest with buzz and votes to finish in the top of the advertising ratings polls.

We coded the commercials based on Freytag’s Pyramid, a theory, which breaks down story into five parts: introduction (exposition), rising action, climax, falling action and resolve (denouement). Shakespeare used this story formula to draw mass audience for his five act plays.

Keith Quesenberry postcontrolmarketing.com storytelling social media marketing

What we found was the ads that tell a complete story (all five acts) were the most popular and the ads at the bottom of the consumer ratings polls told less of a story (less than five acts). Having all five parts creates a dramatic arc or plot – the formula for being interesting. This is the same story formula you can apply to social media.

Social media depends on producing frequent, consistent, quality content. Brand managers used to producing yearly advertising campaigns with a series of 3 to 6 ads, are often left wondering what to post daily or weekly on their social networks. Establishing a bigger brand story can give you the content base you need. Then each social post or response can be a mini-chapter or character quote, expressing and advancing the overall story. Add intrigue to social media following a five act formula. Share on X

Social Media Marketing In Five Acts:

Act 1: Introduction. Also called the Exposition, this provides the background details, setting, previous events, character, etc. People buy brands for products and service, but also for the back story. Are you sharing your company’s history, people and mission or vision through your social media content?

Act 2: Rising Action. This is a series of related incidents or events that build toward a point of greatest interest – the climax. Be careful of flat posts that simply contain the same information over and over in different ways. Think from a much bigger perspective of creating social media posts that build upon each other towards a big action, reveal or turning point that fans and followers can look forward to, check in on and keeping coming back to see.

Act 3: Climax. This is the turning point, which changes the main character’s fate. There are two ways to think about this act for marketing. First identify the main character of your social media effort. Are your posts focused on telling the brand story or are they focused on telling your customer’s story. In social media you want to present the brand or customer reaching a turning point of finding a solution or overcoming a challenge by drawing upon brand, product or service strengths.

Act 4: Falling Action. During the falling action, the consequences of the turning point are revealed in greater detail. In social media express those results. If an obstacle was overcome, what are the results for the brand or consumer? If an opportunity was seized, detail the many benefits and outcomes that point toward a final victory.

Act 5: Resolution. Here all the events lead to an ending scene of the drama or narrative. Conflicts are resolved for the characters which creates a release of tension and anxiety. Here social media content should show the brand or customer winning. Provide a look at the ultimate goal of the brand and its customers. What is your happily ever after?

Howard Gossage, a famous copywriter from the 1960s said people don’t read advertising, they read what they like. This thought applies more so now in our digital world. In social media give your audience what they like. People like stories. Are you leveraging all five acts of storytelling in your social media content?

This post originally appeared on Social Media Today.

Here is a template to follow on integrating storytelling into your social media:

51% of Employers Pass on Applicants Due to Social Media: How Social Media Can Hurt Or Help Your Career.

~ K. Quesenberry ~ Leave a comment

How to Use Social Media to NOT Land a Job.

According to a New CareerBuilder Survey, the number of Employers passing on applicants due to Social Media Posts continues to rise. This year 51% of employers said they have found content that caused them to not hire a candidate, up from 43% last year and 34% in 2012. An additional 12% don’t research candidates on social media, but plan to start.

What are they finding that’s eliminating candidates from consideration?

The most common social media reasons to exclude a job candidate:

  • Posting provocative or inappropriate photographs or information (46%)
  • Posting information about them drinking or using drugs (41%)
  • Bad-mouthing previous company or fellow employee (36%)

The most common social media reasons to hire a candidate:

  • Feel for candidate’s personality – see good fit with company culture (46%)
  • Background information supported professional qualifications for job (45%)
  • Site conveyed a professional image (43)

How to Use Social Media to Land a Job.

The Society for Human Resource Management survey reports that 77% of organizations use social networks to recruit, 69% use social networks to target and recruit candidates with specific skill sets and 57% use social networks to make it easy for potential candidates to contact their organization about employment. Career coach Miriam Salpeter suggests using the strategies below to land a job via social media.

Take advantage of employer’s reaching out to you in social media:

  1. Use every network that makes sense for you.
  2. Be active on networks that take advantage of your best skills.
  3. Identify your target audience, “like” and engage with them.
  4. Visit, “like” or “follow” the companies that interest you.
  5. Optimize profiles with keywords employers use to search for someone like you.

How to Use Personal Branding to Land a Job

“Personal branding” is a term first used by Tom Peters in a 1997 article. Your personal brand refers to how others perceive you, how they consider your knowledge and skills and the things that make you unique and different. Today the prevalence of social media makes personal branding more important than ever. With so many employers searching social profiles, you should spend some time figuring out your personal brand. Then let your personal branding strategy drive your social profiles and your social content. Brand relationship trainer Maria Elena Duron suggests starting to create your personal brand by answering the questions below.

Find your unique promise of value by considering these questions:

  1. What does my personal brand promise to my clients and customers?
  2. How will I consistently deliver that promise?
  3. How will I make people remember my promise?
  4. How can I ensure my brand promise is unique and memorable?

I am currently reading Sally Hogshead’s new book How The World Sees You: Discover Your Highest Value Through The Science of Fascination. Sally is a former advertising copywriter who is now applying what she learned in branding products and services to branding people. Her system comes with an online assessment and ways to create an anthem of your highest distinct value expressed in 49 personality archetypes.

I discovered my personality archetype is Avant-Garde which lead to my anthem of “Delivering Enterprising Vision With Resourceful Action.” For the Spring I am incorporating these insights and resources into my classes at Johns Hopkins University. I have developed a graduate course 663.610 Personal Branding & Writing for the Web, plus added personal branding to my 661.454 Blogging & Digital Copywriting course.

Have you thought about how your social media activity affects your career? How can you use social media to find career opportunities? Have you followed a personal branding exercise and integrated it across all your social media accounts and activity?