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ChatGPT was released to the public six months ago and quickly became the fastest application to reach 100 million users. OpenAI reached this milestone in just two months compared to TikTok’s 9 months and Instagram’s 2 ½ years.

The result of this enormous attention is that the world has quickly become aware of the advanced capabilities of generative AI. As of March 2023, 87% of consumers had heard of AI and 61% somewhat understood what generative AI is and how it works.

ChatGPT generates text from text prompts through a chatbot, but that’s not all generative AI can do. The popularity of ChatGPT also brought attention to OpenAI’s image generation tool. DALL-E 2 generates images from text prompts through a chatbot.

A table listing and describing generative AI integration in major software platforms. — Which generative AI tools will you use for digital and social media marketing?

Despite the mass attention, AI tools have been around for years.

I first wrote about AI in a 2019 post “Artificial Intelligence And Social Media. How AI Can Improve Your Job Not Steal It.” In it, I talked about how AI was being used in algorithms, automation, machine learning, natural language processing, and image recognition.

That post also talked about how AI was used in chatbots to simulate human conversion, in predictive and prescriptive analytics, and in content generation. Examples included Patern89 which has been using AI to analyze content combinations and placement for optimization since 2016. Another example was Clinch which has used AI for content automation and personalized dynamic ad content across channels for years.

Since ChatGPTs release, there’s been a race to integrate generative AI.

The race began with ChatGPT being added to Microsoft’s Bing search engine. Then Google announced plans to integrate its generative AI Bard into Google search. Other platforms quickly announced integrations with OpenAI’s ChatGPT and Google’s Bard such as Salesforce, Hootsuite, HubSpot, and Adobe. Microsoft and Google are even integrating ChaptGPT and Bard into Microsoft 365 and Google Workspace office software for writing, spreadsheets, and slides.

Yet they’re not the only options. Other generative AI tools include Jasper.ai and Copy.ai, for writing, and Midjourney and Stable Diffusion for image generation. Tools like Synthsia generates videos with human avatars and professional voiceovers from text prompts. Other examples of generative AI are summarized below.

AI content generation tool uses:

Content research/Data collection
Brainstorming/Idea generation
Copywriting/Copyediting
Summarizing/Note taking
Image (photo/illustration) generation
Video clip/Podcast clip generation
Transcript generation/Automated post prep
Ad/Post variation generation
Video generation
Podcast/Voice over generation
Presentation generation

Generative AI tools come with new skills and considerations.

A new skill with these next gen tools is prompt writing. Prompts are the natural language used to ask a generative AI tool to produce something. More descriptive specific prompts produce better results like prompts that describe the tone of writing or style of an image. Yet be mindful potential of copyright issues with prompts to create text or an image in the style of a famous person without their permission.

A new consideration is the data set from which you train AI. Generative AI tools like ChatGPT are trained on data from the open internet. This is what makes it so powerful, but this is also what can lead to copyright issues and sometimes create bias or incorrect results.

Other AI tools like Jasper.ai allow you to train on a specific dataset. For example, a brand could upload all its previous materials to establish a brand voice to write new copy. Adobe’s Firefly draws from Adobe’s stock library and tracks creator images used to ensure copyright compliance.

With the explosion of AI comes limitations and cautions.

Despite the mass adoption, this technology is in its early stages. There hasn’t been a lot of testing. Regulations, laws, and professional standards have yet to be developed. HubSpot suggests the following limitations, cautions, and warnings in using generative AI tools.

Cautions when using generative AI:

AI can’t conduct original research or analysis.
AI can get things wrong so you must fact check.
AI doesn’t have lived experience and human insight.
AI doesn’t ensure quality, strategy, and nuance.
AI can contain biases that are not caught by filters.
AI can have plagiarism and copyright issues.

Despite these cautions, alarm over societal harm, and escalating calls for regulation, the AI race is on. Even while companies, government, and scientists raise concerns, companies continue to integrate AI into mainstream products and services. Below is a sample of what’s been released or announced thus far.

Examples of Early AI Content Generation and Automation Tools in Major Platforms.

Platform	Tool	Function
Hootsuite	OwlyWriter AI	Generates social media captions from URLs in different tone or voice, content ideas from prompts, auto recreation of top posts, and calendar events copy.
HubSpot	Content Assistant	Generate copy for blog posts, landing pages, emails and other content from idea to outline and copy generation.
	ChatSpot	Conversational bot that automates CRM tasks including status updates, managing leads, finding prospects, generating reports, forecasts, and follow-up drafts.
Salesforce	Einstein GPT	Auto-generates sales, service, and marketing tasks, content, targeting, messaging, reporting and personalization across channels.
Adobe	Firefly	Generate images, fill, text effects, and recolor from text prompts plus create content, and templates and edit video with simple text prompts – some inside Creative Suite.
Adobe	Sensei GenAI	Automates tasks, optimizes and generates content and content variations across channels in Adobe’s Experience Cloud marketing platform.
Canva	Magic Write	Generates copy, outlines, lists, captions, ideas, and drafts from text prompts.
Canva	AI Image Generator	Generates images from text prompts and various styles and aspect ratios.
Meta	AI Sandbox	Tools that generate multiple versions of text and backgrounds, plus autocropping creative assets for various ad formats on Facebook and Instagram.
Grammarly	GrammarlyGo	Generates writing and revisions relevant to tone, clarity, length, and task via text prompts in documents, emails, messages, and social media.
Microsoft	Microsoft 365 Copilot	Generates tasks, content, documents, presentations, spreadsheets, emails, reports, summaries, updates across Word, Excel, PowerPoint, Outlook and Teams via text prompts and Business Chat.
Google	Google Workspace Bard	Generate drafts, replies, summaries in Gmail, drafts, summaries, proofs in Docs, images, audio and video in Slides, auto analysis in Sheets, and notes in Meet.

Do Consumers (Your Customers/Target Audience) Want AI?

Another consideration with artificial intelligence is the value consumers may put on human generated content and transparency in the use of AI. I began this article by saying that 87% of consumers are now aware of AI. In fact, 4 in 5 of them are convinced that it is the future.

Yet knowing something is the future and wanting that future are different things. The same consumer survey reveals that 3 in 5 (60%) are concerned or undecided about that future. What people are most concerned about is that AI will change what it means to be human.

As marketing communications professionals we need to stay up to date with all these technology advancements. We should use the latest tools to improve our profession and results for our business or clients. But we should also ensure that new technology is used responsibly and transparently.

Over 77% of consumers say brands should ensure biases and systems of inequality are not propagated by AI-based applications. Over 70% believe brands should disclose when they use AI to develop products, services, experiences, and content.

You Decide How To Best Use AI.

At its best, AI can help with the mundane, repetitive tasks of social media and digital marketing management. At its best, AI will enable you to focus on higher level strategic thinking. At its best, AI will not replace humans, but enable us to be more human.

It’s been 6 months since generative AI was brought to mainstream awareness. Companies are rushing to integrate this technology into everything they do. While we wait for regulations, laws, and professional standards to catch up, let’s use our own judgment in deciding when, where, and how best to use it.

This Was Human Created Content!

It’s hard not to get caught up in the hype of social media. As marketers, we love shiny new objects. When something new comes along we feel we and our brands must jump in or get left behind. FOMO is real.

We also tend to not want to let go of things of the past. If we’re not careful we end up with a budget and resources stretched thin between new platforms and old ones as the list of social icons on our websites and our profiles grows. Slowly some or much of our social media may be missing the mark.

Being An Early Adopter Has Its Benefits.

Jumping into a new social platform can have benefits such as growing an early following before the platform becomes too crowded and becoming known as an expert. That can pay off professionally for personal branding or for company brands such as The Chicago Bulls who were one of the first pro teams on TikTok. But social platforms can also rise quickly like Meerkat and Clubhouse only to go out just as fast.

It’s important to note that the Bulls were early adopters of TikTok, but they didn’t jump in with their previous message, content, and audience. They first took time to make a strategic decision to invest in a new target audience with content relevant to that audience and the platform. Instead of a Bulls brand account aimed at current fans, it was team mascot Benny The Bull’s TikTok to draw younger new fans.

Win On Paper Before Going To Battle.

Marketing icon Philip Kotler says, “You should never go to battle before you’ve won the war on paper.” First, know or remind yourself of your strategy. What are your main goals? Who is your main target market? What are the key insights you know about them? What main action do you want them to do? What is your main message or idea?

Armed with your marketing objectives, target audience, key consumer insights, and brand message/idea select the optimal social channels to implement your social media strategy. Think of each social channel as a well-placed source to launch or continue a social media plan in the right direction.

Research key social platforms collecting descriptions of the central characteristics (size, content, users, and ad options). Also, consider organizing them in categories such as social networks, blogs, microblogs, media sharing, social bookmarking/knowledge, ratings and reviews to determine the channels of your social strategy.

To gain full appreciation join the platforms as a user and become a firsthand witness to the unique social experience. Think of each as a current or potential brand community and ask some key questions.

For each social media platform ask:

What benefit do users get from being part of the current brand community?
What are the benefits of joining a new brand community on this platform?
How’s the brand community on this platform unique from other platforms?

Right Message, Right People, Right Environment.

Keep marketing objectives, target audience, consumer insights and main message/idea in mind. Look for the ideal channels to deliver brand messages and engage the target audience to convey the right message to the right people in the right environment.

Avoid wasted effort chasing every new social platform or assuming the biggest is the best. Add new channels that make sense for the content and consumer while leaving behind social platforms that may not be serving a strategic purpose. A social media audit is a great tool to help with this pruning.

Consider these questions for each platform:

How active is our target audience on this platform?
How will we communicate our message big idea on this platform?
What do we want them to do on this platform?

Remember that a social platform is not the right choice simply because it has the most users. Social media has matured. Most people today have multiple social media accounts and different groups of people are active at various levels on different platforms for different reasons.

It also depends on what you are trying to accomplish—your marketing objectives. Is the social platform’s environment right for the brand, message and cal to action?

Select Social Platforms Based On Content Fit.

When considering social media platforms, think about the kinds of content that will work best and the platforms ideal for that type of content. Those who are familiar with industry standard creative briefs will recognize the usefulness of considering the three questions below.

Determine your content message by asking:

What does the target audience currently think?
What would we like the target audience to think?
What will move them from one to the other? (big idea/main message)

The big idea and main message are what you need to get in front of your target audience. That may require specific types of content to shift their thinking.

If you’re an apparel company and your audience believes your brand is out of style, you won’t convince them with Tweets about quality materials. High quality images of your new styles on Instagram and collaborations with fashion influencers on TikTok would be a better fit. Yet a Twitter post sharing stats and facts could be good for a nonprofit cause.

Too many social icons clogging up your profile or website?

Social media bloat can tighten your resources and get in the way of achieving your goals. If you’re not talking to the right people on the right platforms with the right content and message, you won’t be efficient or effective. Is it time to review your strategy and let the air out of some social platforms?

This Was Human Created Content!