What Hollywood Pitches Can Teach Us About Storytelling, Social Media Marketing, and User Generated Content.

In Daniel Pink’s book To Sell Is Human, he references a study by two business professors who analyzed the Hollywood pitch process to discover how writers got their movie and TV series ideas approved by producers. What they found can help improve our social strategies.

Keith Quesenberry Social Media Marketing Content Marketing Strategy Advertising PRThe researchers observed that the most successful pitches didn’t push their idea on the person they were trying to convince. Instead, the “seller” invited the “buyer” in as a collaborator. The more the buyer was able to contribute, the better the idea (product) became and the more likely it would be approved (bought). One of the producers told the researchers, “At a certain point the writer needs to pull back as the creator of the story. And let [the buyer] project what he needs onto your idea that makes the story whole for him.”

I’ve written before about the power of story, my research in that area, and how to leverage storytelling in social media strategy. Yet, here I want to focus on collaboration. It is important to tell your organization or brand story and ultimately we all want to sell something, but don’t be too “pushy.” Invite the consumer in to tell their story and help expand upon your brand story to make it more of their own. When they start feeling like it is more of their own they have already bought in. So when you do present them with a sell message it is seen as more of an opportunity than a hard sell.

In social media, inviting the consumer in as a collaborator is called user generated content (UGC). Not only is this good for the user, but the content they create is more convincing than your own content. Research has found that 66% of consumers rely heavily on user generated content when making purchasing decisions Click To Tweet and 65% of consumers trust word-of-mouth on the Internet (UGC) more than content produced by advertisers.

Surprisingly, 51% say user generated content is more important than the opinions of their friends and family, and far more trustworthy than website content. How much user generated content is there? Researchers estimate that 25% of search results on brand names return user generated content from review sites, blogs, and social media updates. So how do we invite consumer social media collaboration? I’ve collected some ideas from Social Bro, Sprout Social, and HubSpot.

Here are 6 strategies to increase your user generated content:

  1. Share consumer comments, photos and video. It amazes me when I see awesome brand fan comments and photos and the brand does nothing. I ran an experiment once where I posted some positive comments and photos directly to various brands on Twitter. Two responded, but one ignored me. Don’t miss out on this easy opportunity, if you see a fan compliment your brand or share photos and videos using your products or services thank them and then share the content to your own followers. Fashion brands and GoPro are good at doing this. For the super contributors consider sending special offers and gifts as a reward.
  2. Reward fans by featuring their content in your advertising. When I was an advertising copywriter I always got a kick out of seeing my ideas and lines on TV, billboards and in magazines. Most consumers feel the same way. Plus, UGC is more believable, so including it in your advertising could make the advertising more believable. Doritos turns UGC videos into Super Bowl commercials every year and gets a lot of press for doing it. Of course, before placing that fan photo in your next print ad always get permission.
  3. Make user generate content part of a competition. Sweepstakes and giveaways are tried and true marketing methods, but instead of simple entry forms suggest users submit a photo, video or quote. Starbucks challenged consumers to decorate the Starbucks white coffee cup and post on social media. The winner’s design was turned into a limited edition reusable cup.
  4. Crowdsource ideas for new products, services, designs and ad campaigns. Who knows better what they want than your customers? Why not ask them? In the process they will generate a lot of brand content that will help get your organization noticed. Fiat Brazil crowdsourced a concept car design and now collects ideas for new car features via Facebook and Twitter. Dell’s IdeaStorm has collected over 20,000 ideas and implemented over 540 of them.
  5. Create a specific user generated content campaign. Ask for content by creating a campaign hashtag and promoting it on your social channels, but also in ads, in-store, and on packaging. Under Armour has #IWILL. Tourism Australia gets amazing photos and videos from all over the country. Photos they could never afford to take on their own. They post on their Facebook “Tourism Australia’s official Facebook page. Post your best photos to our wall to give us permission to share.”
  6. Just ask a questions. Perhaps this suggestion is the simplest, but it is a basic social media engagement strategy that we should not ignore. In Daniel Pink’s book he also cites research that says people are more likely to support something if presented with a question. Instead of telling them the benefits, asking a question makes people come up with their own reasons for agreeing or believing in what you are selling. GRK Greek Kitchen asks simple fun questions to encourage response such as “fill in the blank,” and “what is your favorite flavor?” A nice big brand example of UGC is the “Share a Coke” campaign where the brand produced Coke bottles with customers’ names on them. Customers were asked to share the pictures of their personalized coke bottles on Twitter and other social media platforms. Coca-Cola attributes the UGC campaign to a 2% increase in U.S. sales after over a decade of declining revenues. Also check out Pantagonia’s Worn Wear website and Tumblr blog where they ask for and feature customer’s stories about their well worn Pantagonia clothing.

How is your social media pitch? Are your being too pushy or are your letting consumer’s in on your brand story? Leveraging user generated content could mean the difference between a social media flop and a block buster response.

Budweiser Wins Super Bowl of Advertising Again. What Does Bud Get That Others Don’t?

As I pointed out in a previous Super Bowl post, my research found that the more complete story a Super Bowl commercial tells (in Five Acts) the higher the commercial performed in Super Bowl Ad Ratings Polls. We found that other factors like sex appeal, humor, emotion or animals didn’t matter. They appeared at the top and bottom of the polls with no discernible pattern. In Super Bowl XLIX the research held up again. Take a look at USA Today’s Ad Meter’s results, do some quick Five Act coding and you will see for yourself.

Budweiser Wins Super Bowl of Advertising Again. What Does Bud Get That Others Don't? Click To Tweet

This year Budweiser again takes home the prize. They finished number one in the 2015 USA Today Ad Meter and other consumer Super Bowl Ad rating polls with “Lost Dog.” This was a sequel to last year’s top spot “Puppy Love.” View the spot below to see how it is a full Five Act story. But is it the dog that makes them a winner? Take a look at the top 10 spots in the poll. None of the other most likable commercials feature animals, but they all do tell complete Five Act stories.

Story may be more likable, but does it sell? Many who view and like the Bud spots say that is great, but this does it sell? According to a 2014 Beer Industry Report, Bud and Bud Light control 34% of domestic beer sales – more than any competitor. The closest is Coors Light with 10% and Miller Lite and High Life for another 10%. And despite increased growth, all the craft beers combined (Sam Adams, Sierra Nevada, New Belgium, Shiner, etc.) still only account for 8% of all domestic beer sales – 1/4 of Bud and Bud Light sales.

BeerShare

Who Fumbled in the Super Bowl of Advertising? Many did, but Carnival really missed the boat. They had a great complete Five Act commercial that they released before the game called “Get Away,” but for some reason choose to run another spot called “To The Sea” during the game. The spot they ran did not have story development. Instead it featured a JFK speech voice over with typical cruise ship imagery. I believe “Get Away” would have been a top 10 spot, but instead they finish at the bottom of the poll at 44. What do you think of the two spots?

Is there dramatic form? “Get Away” is a great complete story of a woman getting away from everyday life responsibilities and hassles. This has great action movie like drama drawing you in as she runs from the mob of life to the cruise ship at the end of the road. Will she make it? Yes and all is resolved as she swims in the ship pool with her family. A great relatable story in Five Acts. On the other hand, “To The Sea” is shots of a cruise ship with the JFK speech. There is really no character introduction, complication, rise in action, climax, falling action or resolve. This has Zero Acts. One Act if you consider JFK as a character in the story.

In a Blomberg article the creators of the Carnival spot said they wanted to reach people who never cruised. Which spot do you think does a better job?