TV Is A “Live” With Social Media And Marketers Benefit.

eMarketer projects MTV to have a global social-media audience of 2.55 billion active users by 2017. This was featured in a recent Variety article that caught my eye. Nick Vivarelli noticed that the power of live television with social media is helping MTV to add viewers, drive reach, increase engagement and is maximizing opportunities for advertisers. He makes a good case.

For marketers trying to reach young consumers, connecting their brands through live shows like live concerts and awards shows with Twitter, Instagram and other social media can produce amazing results. These events are a must-see in real time for fans that can now connect across social platforms. How much?

The MTV Africa Music Awards (known as the Mamas) aired live in 48 countries and trended on Twitter globally, including in the U.S. The Mamas generated more than 1 million page views on the MTV website, a 192% increase. MTV’s Facebook community increased by 80,000, a 79% increase. And its Twitter followers rose by 11,550, a 38% improvement.

These massive results are comparable to last summer’s U.K. MTV event, “Hottest Summer Superstar.” #MTVHottest was used for fans to vote for their favorite artist of the season. #MTVHottest generated 166 million tweets, and led to a 22% increase in viewers of MTV U.K.’s music channels.

The Hollywood Reporter found that “of those who post about TV shows, 76% do so live and 51% do so to feel connected to others who might also be watching.” Hub Entertainment Research found that consumers who report engaging with their favorite shows through Facebook or Twitter said they are more likely to watch shows live. And of the social networks, Twitter is more associated with show engagement. Some 67% of consumers who engage in Twitter related to a show report that it causes them to care more about the show.

Mike Mikco from Advertising Age adds the marketer perspective saying more brands are using social as a megaphone to bolster broadcast campaigns and drive earned media to lower cost per impression. And since people are always talking on social, it allows a brand to monitor and impact the conversation taking TV’s short-term benefits and seeding long-term advocacy.

 Snapple is benefiting from the extra engagement of live voting for America's Got Talent.
Snapple is benefiting from the extra engagement of live voting for America’s Got Talent.

Barbara Liss, director of digital/social media at Quaker Foods says,With the advent of social, brands now have strong loyalty-building opportunities to complement the messages on TV. And if done right, TV can enhance conversation.”

Whether you are seeking a global audience or U.S. social media is turning TV viewing back into a live event with an increased and engaged audience. Have you considered ways to leverage “live” TV through social media?

We Can Tweet If We Want To: How To Leverage Twitter For Your Live Event Or Conference.

This past weekend I presented at INTEGRATE a marketing communications conference associated with the graduate IMC program at WVU. As with my PRSSA National Conference presentation last fall everyone was tweeting my speech. This is a new phenomenon. Whether I like it or not, my speech will simply be Tweeted. I really have no control of it in terms of stopping this activity. However if I embrace it and plan ahead, I can focus the activity, and direct it for my benefit. This is the same for any organization.

Keith Quesenberry INTEGRATE 14 WVU IMC
Tweeting Is Now Simply A Part of My Presentations Making My Audience Much Larger.

So let them Tweet if they want to, just do a little planning ahead to take more advantage of it. Here is a list of ideas I put together for our Center for Leadership Education Business Plan Competition at Johns Hopkins this past Spring. How to integrate Twitter into your next live event:

#1 Create An Event Hashtag. Put it on all event materials. Encourage people to put the hashtag at the end of every Tweet about the event so anyone following the stream will see all posts related to the event like #Integrate14, #PRSSANC #jhubizplan

#2 Tweet With A Purpose. The point of tweeting from an event is to give a commentary of what is happening, announce results and highlight statements made by speakers (or people asking questions) that are interesting, but remember you are limited to 140 characters.

#3 Give Credit Where Credit Is Due. When curating relevant points from speakers give them credit by using a format like “[name] says [their statement].” and use the speaker’s Twitter handle to attribute a statement to them such as @Kquesen. If you can’t find the Twitter handle right away, search Google for “their name” + “Twitter.”

#4 Pictures Are Worth 1,000 Characters. Use links to multimedia content mentioned by speakers or relevant to your observations such a websites, blog posts, papers or videos. Don’t forget you can take and tweet photos!

#5 Follow The Leaders. Follow other people whose handles appear in the livestream. This enables you to make connections beyond the event day.

#6 Keep It Up. Try to keep conversations going.  Agree that an important point was made or ask a follow-up question. Keep your phone going to by bringing a charger!

#7 Follow Through. After the event reconnect with new followers by sending a “thanks for connecting at the ____” for possible future partnerships and supporters. Also a collection of the most interesting conversations that occurred on Twitter during the event can be pulled together for a follow up blog post.

#8 Get Help. Finally here is a free Twitter chat tool that automatically adds the event hashtag to each tweet, and the feed automatically updates as you chat with other users in real-time: Or if you want to post to multiple social channels at once. Take a photo and add commentary in Instagram from which you can then post to Twitter, Facebook, Tumblr, FourSquare and Flickr all at the same time – still use the hashtag.

#9 Give Prizes. At the INTEGRATE conference they give away a prize or three (social media gift baskets) for the most Tweets and other social media updates to the event hashtag by individual users. This can help jump start and motivate social conversation. That event is three days long so they give updates of the leaders of the Tweet race throughout the program.

#10 Storify It. One of the coolest things at INTEGRATE14 this year was the Storify page described as “On May 30-31 2014, West Virginia University’s Integrated Marketing Communications graduate program presents INTEGRATE 2014. In this story, you’ll see tweets from my experience, as well as those of my classmates, professors & the speakers of each session. Will be adding posts all weekend.” 

My presentation starts on slide 219 and you get the main points of my talk from the collection of various audience comments and pictures via their Tweets to the conference hashtag.

Are ready to take your live event to new social media heights? What social media tricks have you used at events?

Shakespeare Predicts Super Bowl Commercial Winners: Research Shows Sex And Humor Aren’t The Key, It’s Story

This year marketers are paying a record $4 million for a :30 second Super Bowl ad to reach a record of over 111.3 million viewers. Yet, for that money it’s not enough, advertisers need their ads to go viral. Knowing what makes a Super Bowl ad buzz worthy is important in this high stakes marketing event. There are a lot of predictions and theories out there, but research my colleague and I conducted found that the underbelly of a great commercial is whether it tells a story or not.

What does William Shakespeare have to do with Super Bowl Commercials? Our two-year analysis of 108 Super Bowl commercials found a significant relationship between dramatic form and favorability in consumer Super Bowl ad rating polls such as USA Today’s Ad Meter and The research pulls from Aristotle’s Poetics and “Freytag’s Pyramid” five act plot structure popularized by dramatist such as Shakespeare to reveal the power of story.

Super Bowl Ads, Super Bowl Bowl Commercials, Super Bowl XLVIII, USA Today Ad Meter,, Freytag's Pyramid, Shakespeare, Dramatic Form, 5-Acts
A 5-Act Story Following Freytag’s Pyramid is The Secret to Super Bowl Ad Success.

According to Freytag, a drama is divided into five parts called acts, and these acts combine to form a dramatic arc: Inciting Moment, Rising Action, Climax, Falling Action, and Moment of Release. We found that consumer ratings were significantly higher for commercials that follow a full five-act dramatic form compared to commercials that did not. Additionally, the more acts commercials had (3 versus 2) the higher the ratings.

Based on this analysis and advancement of narrative theory, my prediction for this year’s Super Bowl ad winner will be Budweiser’s Puppy Love. Viewers favor ads with dramatic plot lines. Plot is what Aristotle emphasized in Poetics as early as 335 BC.

The power of story has already drawn 30 million views on YouTube and significant press coverage for “Budweiser Super Bowl XLVIII Commercial — ‘Puppy Love'” two days before the actual game and official airing of the spot.

“What Makes A Super Bowl Ad Super for Word-of-Mouth Buzz?: Five-Act Dramatic Form Impacts Super Bowl Ad Ratings” is being published Fall 2014 in the Journal of Marketing Theory and Practice. The more complete a story marketers tell in their commercials the higher it performs in the ratings polls, the more people like it, want to view it, and share it.

What are your predictions for Sunday’s Super Bowl ad winners?