We Can Tweet If We Want To: How To Leverage Twitter For Your Live Event Or Conference.

This past weekend I presented at INTEGRATE a marketing communications conference associated with the graduate IMC program at WVU. As with my PRSSA National Conference presentation last fall everyone was tweeting my speech. This is a new phenomenon. Whether I like it or not, my speech will simply be Tweeted. I really have no control of it in terms of stopping this activity. However if I embrace it and plan ahead, I can focus the activity, and direct it for my benefit. This is the same for any organization.

Keith Quesenberry INTEGRATE 14 WVU IMC
Tweeting Is Now Simply A Part of My Presentations Making My Audience Much Larger.

So let them Tweet if they want to, just do a little planning ahead to take more advantage of it. Here is a list of ideas I put together for our Center for Leadership Education Business Plan Competition at Johns Hopkins this past Spring. How to integrate Twitter into your next live event:

#1 Create An Event Hashtag. Put it on all event materials. Encourage people to put the hashtag at the end of every Tweet about the event so anyone following the stream will see all posts related to the event like #Integrate14, #PRSSANC #jhubizplan

#2 Tweet With A Purpose. The point of tweeting from an event is to give a commentary of what is happening, announce results and highlight statements made by speakers (or people asking questions) that are interesting, but remember you are limited to 140 characters.

#3 Give Credit Where Credit Is Due. When curating relevant points from speakers give them credit by using a format like “[name] says [their statement].” and use the speaker’s Twitter handle to attribute a statement to them such as @Kquesen. If you can’t find the Twitter handle right away, search Google for “their name” + “Twitter.”

#4 Pictures Are Worth 1,000 Characters. Use links to multimedia content mentioned by speakers or relevant to your observations such a websites, blog posts, papers or videos. Don’t forget you can take and tweet photos!

#5 Follow The Leaders. Follow other people whose handles appear in the livestream. This enables you to make connections beyond the event day.

#6 Keep It Up. Try to keep conversations going.  Agree that an important point was made or ask a follow-up question. Keep your phone going to by bringing a charger!

#7 Follow Through. After the event reconnect with new followers by sending a “thanks for connecting at the ____” for possible future partnerships and supporters. Also a collection of the most interesting conversations that occurred on Twitter during the event can be pulled together for a follow up blog post.

#8 Get Help. Finally here is a free Twitter chat tool that automatically adds the event hashtag to each tweet, and the feed automatically updates as you chat with other users in real-time: http://www.tchat.io/ Or if you want to post to multiple social channels at once. Take a photo and add commentary in Instagram from which you can then post to Twitter, Facebook, Tumblr, FourSquare and Flickr all at the same time – still use the hashtag.

#9 Give Prizes. At the INTEGRATE conference they give away a prize or three (social media gift baskets) for the most Tweets and other social media updates to the event hashtag by individual users. This can help jump start and motivate social conversation. That event is three days long so they give updates of the leaders of the Tweet race throughout the program.

#10 Storify It. One of the coolest things at INTEGRATE14 this year was the Storify page described as “On May 30-31 2014, West Virginia University’s Integrated Marketing Communications graduate program presents INTEGRATE 2014. In this story, you’ll see tweets from my experience, as well as those of my classmates, professors & the speakers of each session. Will be adding posts all weekend.” 

My presentation starts on slide 219 and you get the main points of my talk from the collection of various audience comments and pictures via their Tweets to the conference hashtag.

Are ready to take your live event to new social media heights? What social media tricks have you used at events?

Filling The Digital Marketing Gap 19 Students At A Time

The Online Marketing Institute (OMI), ClickZ, and Kelly services released results of their 2014 State of Digital Marketing Talent report.  This survey of 747 Fortune 500 marketing executives reveals there is a serious digital marketing talent gap. What’s more, this shortage of digital marketing skills is hurting sales and marketing ROI. The good news? If you have these skills, you are in high demand.

In my post “What To Do With Out-of-Date Advertising Professors?” I spoke about an Advertising Age article that talked about the underperformance of undergraduate marketing and advertising classes. An advertising agency owner quotes students saying things like, “Subjects like mobile marketing aren’t even offered at their schools” and “classes promise integrated marketing while delivering insights about only traditional tactics.” In light of this education gap, I would like to highlight one course that I offer through the Center for Leadership Education at Johns Hopkins University. Blogging & Online Copywriting  is attempting to build a bridge to the new digital language.

The ClickZ, OMI, Kelly Services report highlights the missing skills that are creating the talent gap and potentially costing corporations market share. In my Blogging & Online Copywriting course we cover all these subjects: analytics, mobile, content marketing, social media, email marketing, marketing automation, SEO, digital advertising, and more. For example, one former student is now working at digital marketing tech firm HubSpot, the 2nd fastest growing software company within the INC 500.

Another insight from the study is that hiring managers say “sorting through resumes is time-consuming and applicants do not differentiate themselves from one another.” Blogging & Online Copywriting also teaches students to create their own professional blog that has helped many land valuable internships and their first jobs out of school. This helped that one student get her foot in the door at HubSpot as she talks about on the CLE Student Blog.

So for corporations saying they, “… haven’t been able to hire the specialist we need due to lack of talent or experience in our area.” I know of at least 19 Johns Hopkins students you may be interested in this Spring.

Yes, there is a digital marketing talent gap as much as 27% to 37% in key skill areas at Fortune 500 companies – Imagine what it is at other corporations, startups and small businesses. But with the gap, comes opportunity. ClickZ, OMI, and Kelly Services sum up the rewards of investing in digital marketing education:

  • For the global brand it means “major expansion and market share gains that would normally take tens of millions of advertising dollars.”
  • For the startup and small business it means “going from surviving to thriving.”
  • For the career minded student it means “one of the best paying and growth minded career opportunities ever.”

What Do We Do With Out-Of-Date Advertising Professors?

What Do We Do With Out-of-Date Advertising Professors?” was a recent article in the trade journal Advertising Age by small advertising agency owner Marc Browstein. He made a lot of good points making the case that colleges need to find ways to offer a more state-of-the-art experience for undergraduates. Graduates tell him, “they learned more in a single summer internship in an agency than in four years in college.” Students also tell him, “classes promise integrated marketing while delivering insights about only traditional tactics.” Still more students complain, “subjects like mobile marketing aren’t even offered at their schools.” Professors have grown out of touch so agencies are left to spend valuable resources teaching new hires what they should’ve learned in college.

As a professor who only just recently left the professional field I can see both sides of this issue. I am not too far from professional practice to forget, yet I’ve been teaching long enough to know the issues and environment of universities and academia. Mark really plays up the importance of Internships and his connection to the C0-op program at Drexel University (looks like an excellent program – one of the first founded in 1919).

I am personally grateful for internship opportunities and Mark because he gave me my first copywriting internship at Brownstein Group almost 20 years ago (ouch that hurt to say). I was an enthusiastic, yet naive undergrad at Temple University in the advertising program. They took the time to give me that valuable hands on experience. After 17 years in the business as a copywriter and creative director and teaching part-time in the Temple Advertising Department and the graduate IMC program at West Virginia University I now teach full-time in the Center for Leadership Education at Johns Hopkins University.

My plan is to remain current and since joining the university I have launched courses such as Social Media Marketing and Blogging, Online Copywriting that cover among other things mobile marketing. This spring I am publishing an Ad Age White Paper on Social Media Integration. I follow trade journals and ad leaders on Twitter and write a blog (this blog) about new developments in marketing and advertising.

Our center has a vibrant internship program and an upper level class that creates integrated campaigns for real clients as our students compete with other universities in a new business pitch situation. Our intersession class gives students an intense week of professional guest speakers followed by tours of top New York Advertising, PR and Media firms. We focus on hiring professors with significant professional experience, but also supplement with part-time professors who are current working professionals.

My hope is to stay current through research, lifelong learning and continuing to freelance and consult. I will also always teach from a case study method, giving “real life” project based assignments. I also teach graduate classes where 90% of my students are working professionals – this keeps me learning as I teach them. But like anything in life different programs and professors will have different strengths and weaknesses.

A big issue to consider is that most professors on the tenure track must conduct research and publish in peer review academic journals. This can take a lot of time and effort. Most professionals don’t read these journals (for one reason we speak different languages) and professors looking to get promoted don’t get credit for trade publications or continuing to gain practical experience.

Another issue is that many PhDs don’t have the practical experience because they choose academic careers at a young age instead of professional. This is not a bad thing, we need these types of people as well – many of the principles and strategies we take for granted were developed by academics, who have the time and perspective to think about issues the way professionals don’t. On the other hand, for a professional to give up a high paying career, take an average of over 8 years to get a PhD and then get a teaching job that pays a lot less doesn’t make sense or isn’t even possible.

These may sound like a lot of excuses, but that is the reality of the system. Fortunately it is starting to change, but (here comes another excuse) academia moves much slower than the corporate world. But this isn’t just a problem in the marketing field. In a recent survey by The Chronicle of Higher Education half of employers said they had trouble finding graduates qualified to fill positions and criticized bachelor’s-degree holders for lacking basic workplace proficiencies, like adaptability, communication skills, and the ability to solve complex problems.

I hope to work hard to stay current, teach the latest things, keep working freelance and strive to make the education system better. But who knows, maybe I should get on the AEF Visiting Professor Program waiting list now. Oh, and thanks to every agency that takes the time to give undergrads internships and mentor juniors. Industry veteran Sally Hogshead said in another Advertising Age article, “Sadly, there are not enough mentors in the business. Our business squeezes people out at the age of 50 or so. Then we look around and scratch our heads and say, ‘Huh, gosh, why don’t we have any mentors?'” So I am grateful for Mark Brownstein for giving me an internship and taking the time to mentor.