100 Insights For New Media Marketing

For my 100th post on this blog, I thought I would share all 100 insights in one place. Each listing is a link back to the original post.

Social Media Marketing Tips

100 Insights For New Media Marketing:

  1. Is New Media Killing Traditional Media’s Star?
  2. Are Bloggers More Sensitive To Spin?
  3. Technology Makes Us Dumber, Less Productive And Stressed Out
  4. Which Advertising Medium Is best?
  5. Can Direct Response Be Creative?
  6. Toyota Apology-athon
  7. Why Does New Media Matter? Because United Breaks Guitars
  8. The Last Thing We Need Is Another Blog
  9. Walk A Mile In Zappos’ New Media Shoes
  10. Tu Voz Rings True For Minority Marketing
  11. More Information On Information Overload
  12. Does Copy Matter Less On The Web?
  13. Can The iPad Save My Newspaper?
  14. Are You Ready For A Content Revolution?
  15. Somebody’s Watching Me
  16. Is There A Creative Process?
  17. Is All Buzz Good And Cheap?
  18. Brand Extensions Achieve MAXIMum Failure
  19. Speak Softly And Carry A Big Marketing Stick
  20. Is Facebook’s Privacy Policy Friend or Foe?
  21. BP Can’t Get Beyond Petroleum
  22. Are Mobile Ads Still Annoying?
  23. Are Intellectual Property Rights Wrong?
  24. EBSCO, Forbes, Time Open The Digital Divide
  25. Yahoo Cheers Associated Content Acquisition–Society Jeers
  26. Can Millennials Save Us Through Cause Marketing?
  27. Creativity Beats Media In TV ROI
  28. GM Recall Recalls Past PR Crises
  29. Cause Marketing Or Crisis Response?
  30. US Census: Bad Ads But Great Information
  31. Where Is The Star Power In The Gulf Clean Up?
  32. Cause Marketing’s Future Is Engagement Through Social Media
  33. Churchill, TED And New Marketing
  34. Blah, Blah, Blog: Why Companies Should Listen
  35. Online Research: Temptations and Limitations
  36. Does .005% Make A Difference? Ask Toyota
  37. Can Marketing Statistics Improve Your NFL Team?
  38. Celebrity, Media Outreach And Events Oh My!
  39. Cable TV Decline: Media Planning Gets Tougher
  40. Failed Test? Try An Ethnographic Study
  41. Do We All Need Twitter Editors?
  42. The Press Release, Blogger Outreach And SEO
  43. New Media Needs A New Name
  44. Public Relations Challenges For Non-profits
  45. Three Is The Magic Number
  46. Corporate Communications, Marketing, IMC, PR and Advertising. What’s the difference?
  47. Which Social Media Conversation Are You Joining?
  48. Earth Day PSA 2.0
  49. Click Here: Digital Call To Actions
  50. Measuring Print Response 2.0
  51. Visual Continuity in Print And Digital
  52. Brand Equity: Tangible Assets Are A Small Part Today’s Brand Value
  53. Do You Have Social Media Fatigue?
  54. Which Came First The Product Or Value?
  55. Ride The Cluetrain To Five Easy Pieces: New Marketing Strategy For A New Digital Market
  56. The Top Ten Things I’ve Learned in Marketing and Advertising
  57. Social Media Is A Big Idea For Small Business
  58. Cause Marketing to Boost Startups and Small Business
  59. As Smartphone Ownership Crosses 50% And Mobile Ad Spending Jumps 80% Keep 3 Key Measures In Mind
  60. Search Gets Social
  61. A Dead Guy Is Following Me On Twitter: Signs Social Media Is Taking Over
  62. Visual Continuity: Is It Always A Good Strategy?
  63. Big Ideas And Big Results Don’t Need Big Budgets
  64. Afraid of Digital? History Says Run To It, Not Away
  65. Savages Movie Written With Fragment Digital Media In Mind
  66. A Social Media Experiment: TDI Club Forum
  67. Hallucinations Aren’t Contagious, But Social Media Is Real For Many Business Functions
  68. Do You Look For Wrongs Or Rights? Stop Social Media Excuses
  69. “Like” Is More Than A Facebook Icon
  70. Forrester: Facebook and Twitter Do Almost Nothing for Sales
  71. Communications: The Language That Drives Revenue
  72. Brand Engagement Through The “Martydom Effect”
  73. Super Bowl Ads: A Unique Opportunity for Undivided Attention
  74. Fear Means Go: Stretch Yourself For Social Media Success
  75. Successful Entrepreneurs Make Mistakes To Discover New Approaches, Opportunities And Business Models
  76. What Do We Do With Out-Of-Date Advertising Professors?
  77. Gen-Y Honda Student Campaign Gets Results With This Gen-Xer
  78. A Text For That? App Hype Shouldn’t Discount Text Marketing
  79. Trouble Harnessing Social Media? Relationships Can’t Be Automated
  80. Can Retail Make Room For Showrooming?
  81. There Are No Top 10 Best Rules for Social Media Marketing
  82. Has PR Become An Unsustainable 24/7 Profession: Do We Really Need Social Media Mission Control Centers?
  83. Do You Have To Be Active On Social Media? Do You Like Being Invited To A Party And Being Ignored?
  84. Filling The Digital Marketing Gap 19 Students At A Time
  85. Mom’s Don’t Tweet But They Do Watch The Voice And #VoiceSave Through Their Teens
  86. The 12 Ways of Brand Community Value: My Year End Social Media Tips List
  87. Research Says Add New Media, But Don’t Drop The Old: Study Of Over 400 Successful Marketing Campaigns
  88. What Is Your Social Media BFF? 42% Of Adults Now Use Multiple Social Sites
  89. Shakespeare Predicts Super Bowl Commercial Winners: Research Shows Sex And Humor Aren’t The Key, It’s Story
  90. USA Today Ad Meter Super Bowl Results: Story Wins With Puppy Love And Others!
  91. If You’re Simply Adding To The Noise, Facebook Will Now Turn Off Your Organic Reach
  92. Airline Industry Has Highest Response Rate On Twitter And Facebook. What About In Winter Storm Pax?
  93. Irony: Sharing Social Media About Spending Less Time On Social Media
  94. 5 Ways Social Media Can Fuel Startup Success
  95. 24 Hour Rule: What Harry S. Truman Can Teach Us About Social Media
  96. Advertising Campaigns Are Dead: Brand Story Is The New Big Idea
  97. Star Bellied Sneeches: Social Media Badges Can Save Companies Billions
  98. Return On Relationship: Thanks Ted For Living It
  99. Behind Amazon’s Pay To Quit Program: Happy Employees + Social Media = Real Value
  100. 100 Tips For New Media Marketing

What Is Your Social Media BFF? 42% Of Adults Now Use Multiple Social Sites

The term Best friends forever (BFF) is a close friendship developed by teenagers and young people. We may be friends with a few or a lot of social media sites, but I bet you have your favorite.

The Pew Research Center’s Social Media Update gives us a look into how social media use is evolving. As of 2013, 73% of online adults used social networking sites. Facebook was many people’s BFF in terms of number of users. But Pew Center Research also found that a striking number of users are now diversifying onto other platforms.

Results of the survey indicate that some 42% of online adults now use multiple social networking sites. What’s more, Instagram users are nearly as likely as Facebook users to check in to the site on a daily basis. Have you starting exploring personal, career, or business relationships beyond Facebook?SocialMediaSitesBut even this information from the Pew Center Research study can be limiting. It only looked at Facebook, Linkedin, Pinterest, Twitter, and Instagram. We know there is a lot more out there. It seems that every month another social media star is rising. Lately you may have been hearing about SnapChat or Quora, and Digg reinventing itself and gaining ground. Plus, you can never count out Google+, which keeps adding features to gain users. Let’s face it, social media can be overwhelming.

The key to success is realizing you don’t have to be in every social media channel to see real results. How do you choose? Start by organizing them into categories. You probably have high school and college BFFs, family BFFs, Work BFFs and neighborhood BFFs. They are all your friends, but you do different things with each. Below are the main categories of social media that I have developed with a list of the main players in each

Social Media Categories:

Social Networks – Facebook, LinkedIn, Google+

Blogging and Forums – WordPress, Blogger, Tumblr

Microblogging  – Twitter, Pinterest

Media Sharing – YouTube, Flikr, Instagram

Geo-location – Foursquare, Facebook Places, Google+ Locations

Ratings and Reviews – Yelp, Citysearch, Google+ Local

Social Bookmarking – Reddit, StumbleUpon, Digg

Wikis and Social Knowledge – Wikipedia, Yahoo! Answers, Quora

Podcasts – RSS, iTunes

For personal, business, or career, you have to decide who you want to talk to and what you to say and how you want to say it. Wikipedia says BFFs are common when you are young, but you may grow out of them as you get older. Perhaps it is time you grew out of your social media BFF and start exploring some of these other options.

Research Says Add New Media, But Don’t Drop The Old: Study Of Over 400 Successful Marketing Campaigns.

Last fall my colleagues and I published research in the International Journal of Integrated Marketing Communications. Our study “IMC and The Effies” analyzed integrated marketing communications touchpoints used in 421 Effie Award-winning campaigns from 1998-2010 – campaigns awarded for marketing effectiveness.

In case you are not familiar with them, Effie Award-winners are proven success stories. Each campaign has supported its effectiveness with verifiable data that demonstrates it has met its marketing and advertising objectives. As indicated below, what we saw was an increased use in the number of marketing touchpoints from roughly two (such as TV and print) to six (such as TV, print, radio, PR, Interactive, Consumer Involvement).

The Number of Touchpoints for a Successful Effie Campaign has Increased
The number of consumer touchpoints for a Successful Effie Campaign has Increased

Of those communications touchpoints, public relations, interactive marketing, guerilla marketing and consumer involvement showed noteworthy increases over time. Over the last 13 years, marketing has changed dramatically and the practice of IMC (Integrated Marketing Communications) has increased greatly. Successful Effie Award marketing has increasingly used more multimedia communications campaigns and less single-media touchpoint campaigns.

Effie Awards
Traditional media used to rule, but now new media is a key ingredient to marketing success.

What can we learn from this? 

First, marketing campaigns should be built on multimedia touchpoints. I talk a lot about the power of social media, but what you will notice here is that interactive (social media) alone is not the key ingredient to success. Traditional media such as TV is no longer the dominate medium, yet it has not gone away. Integrated multimedia efforts are needed today to break through the media clutter and reach an increasingly fragmented audience. Have you been so caught up in the social media hype that you have forgotten traditional advertising media?

Second, public relations and interactive media play an increasingly important role in effective campaigns and should be considered as a part of an integrated multimedia marketing campaign. It’s hard to ignore digital efforts, but are you leveraging PR to its full extent? Public relations is especially important for Startups. Can you hold an event around your product or campaign? How can you turn your marketing into a news story? I saw Alex Bogusky speak at an AWEEK Creativity conference years ago and he said CP&B always tried to create PR-able Advertising. The result was viral successes such as BK Subservient Chicken to their Mini campaign.

Finally, our study over 400 successful campaigns gave another insight. In addition to public relations and interactive media, marketers should also consider direct email, design, cinema, sponsorships, guerrilla, and consumer involvement media. Any surprises here? You’re probably using email, but what about sponsorships? Sponsoring local activities ties into PR and event tactics. Sponsoring non-profit / charity events that your target cares about taps into the increasing influence of cause marketing. Consumer involvement is word-of-mouth, consumer generated media and viral, which should be the fuel adding to your integrated flame.

The Super Bowl is a prime example of these changes – watch the TV ad hype leading up to the game in the next couple of weeks. Even though the Super Bowl is one of the last remaining mass media outlets, advertisers now depend on pre- and post-game public relations and digital media tactics to generate buzz outside the actual broadcast. Successful marketers who have won Effie Awards are adding more communication touchpoints over the years, but not dropping traditional outlets. So as we continue to hype up new media, don’t forget the old.

Mom’s Don’t Tweet But They Do Watch The Voice And #VoiceSave Through Their Teens

The other night I was watching The Voice and admiring their innovative use of social media to engage their audience. With a Web staff of 10 constantly updating 110 Web pages about the hosts and contestants, the Hollywood Reporter said in 2011 that the NBC hit was already closing in on “Glee” with user engagement. The Voice provides engagement by: fans tweeting their favorite finalists and coaches (often responding), the stars rally viewers for votes; finalists solicit their followers for advice, and producers mine the scroll of memes for comments on song selection, lighting, or Carson Daly’s hair.

This year fans got another social media treat. As explained by Entertainment Weekly – Voting via Twitter, fans can prevent one of the bottom three singers from going home when Carson gives a signal to start casting votes. For five minutes, you can save your artists by tweeting their first name with hashtag #VoiceSave. Retweeting is a vote, but only one tweet per ID. The singer with the most tweet-votes remains, and the other two go home.

I put this live Twitter voting to the test with one of my local favorites James Wolpert. While tweeting and retweeting #VoiceSaveJames I noticed something strange. A lot of people kept saying they were “tweeting this for their mom.” A look at some of the tweets I collected in the image to the right will show you what I mean.

My theory was that moms watch The Voice, but are not on Twitter and want their teens to save their favorite singer. This thought does seem to pan out when you look at the latest eMarketer report on Twitter use. Between 2010 and 2013, the percent of internet users on Twitter more than doubled for every adult age group except over 65. But as you can see in the chart on the left, 30% of Twitter users are in the 18-29 age group compared to only 17% for 30-49 year olds and 13% for 50-64 year olds.

And who watches The Voice? Recent Neilson numbers reveal that the show continues to win the ratings war among the key 18-49 year old TV demographic – beating out the other networks. And it seems moms are watching with their teens.

HubShout, a SEO reseller and online marketing firm, noticed all this social media activity on The Voice as well. In fact, they developed a SMAP (Social Media Average Points) score that is reported as having predicted the winners for season three and four. A couple of weeks ago HubShout used the SMAP system, to evaluate the remaining season five contestants and predicted the winners to be: Caroline Pennell, Matthew Schuler, and Jacquie Lee.

I guess hind sight is 20/20 and social media monitoring isn’t perfect, but you don’t have to be on Twitter to engage with Twitter and your favorite TV program. How can marketers leverage these social insights during commercial breaks or via product placement? Package goods marketers may have been staying away from Twitter because most of their prime target of middle age moms are not on Twitter, but perhaps we should follow the producers of The Voice’s lead and not let that stop us. Could a food brand consumed by teens, but bought by moms leverage a Voice sponsorship and Twitter campaign?