100 Insights For New Media Marketing

For my 100th post on this blog, I thought I would share all 100 insights in one place. Each listing is a link back to the original post.

Social Media Marketing Tips

100 Insights For New Media Marketing:

  1. Is New Media Killing Traditional Media’s Star?
  2. Are Bloggers More Sensitive To Spin?
  3. Technology Makes Us Dumber, Less Productive And Stressed Out
  4. Which Advertising Medium Is best?
  5. Can Direct Response Be Creative?
  6. Toyota Apology-athon
  7. Why Does New Media Matter? Because United Breaks Guitars
  8. The Last Thing We Need Is Another Blog
  9. Walk A Mile In Zappos’ New Media Shoes
  10. Tu Voz Rings True For Minority Marketing
  11. More Information On Information Overload
  12. Does Copy Matter Less On The Web?
  13. Can The iPad Save My Newspaper?
  14. Are You Ready For A Content Revolution?
  15. Somebody’s Watching Me
  16. Is There A Creative Process?
  17. Is All Buzz Good And Cheap?
  18. Brand Extensions Achieve MAXIMum Failure
  19. Speak Softly And Carry A Big Marketing Stick
  20. Is Facebook’s Privacy Policy Friend or Foe?
  21. BP Can’t Get Beyond Petroleum
  22. Are Mobile Ads Still Annoying?
  23. Are Intellectual Property Rights Wrong?
  24. EBSCO, Forbes, Time Open The Digital Divide
  25. Yahoo Cheers Associated Content Acquisition–Society Jeers
  26. Can Millennials Save Us Through Cause Marketing?
  27. Creativity Beats Media In TV ROI
  28. GM Recall Recalls Past PR Crises
  29. Cause Marketing Or Crisis Response?
  30. US Census: Bad Ads But Great Information
  31. Where Is The Star Power In The Gulf Clean Up?
  32. Cause Marketing’s Future Is Engagement Through Social Media
  33. Churchill, TED And New Marketing
  34. Blah, Blah, Blog: Why Companies Should Listen
  35. Online Research: Temptations and Limitations
  36. Does .005% Make A Difference? Ask Toyota
  37. Can Marketing Statistics Improve Your NFL Team?
  38. Celebrity, Media Outreach And Events Oh My!
  39. Cable TV Decline: Media Planning Gets Tougher
  40. Failed Test? Try An Ethnographic Study
  41. Do We All Need Twitter Editors?
  42. The Press Release, Blogger Outreach And SEO
  43. New Media Needs A New Name
  44. Public Relations Challenges For Non-profits
  45. Three Is The Magic Number
  46. Corporate Communications, Marketing, IMC, PR and Advertising. What’s the difference?
  47. Which Social Media Conversation Are You Joining?
  48. Earth Day PSA 2.0
  49. Click Here: Digital Call To Actions
  50. Measuring Print Response 2.0
  51. Visual Continuity in Print And Digital
  52. Brand Equity: Tangible Assets Are A Small Part Today’s Brand Value
  53. Do You Have Social Media Fatigue?
  54. Which Came First The Product Or Value?
  55. Ride The Cluetrain To Five Easy Pieces: New Marketing Strategy For A New Digital Market
  56. The Top Ten Things I’ve Learned in Marketing and Advertising
  57. Social Media Is A Big Idea For Small Business
  58. Cause Marketing to Boost Startups and Small Business
  59. As Smartphone Ownership Crosses 50% And Mobile Ad Spending Jumps 80% Keep 3 Key Measures In Mind
  60. Search Gets Social
  61. A Dead Guy Is Following Me On Twitter: Signs Social Media Is Taking Over
  62. Visual Continuity: Is It Always A Good Strategy?
  63. Big Ideas And Big Results Don’t Need Big Budgets
  64. Afraid of Digital? History Says Run To It, Not Away
  65. Savages Movie Written With Fragment Digital Media In Mind
  66. A Social Media Experiment: TDI Club Forum
  67. Hallucinations Aren’t Contagious, But Social Media Is Real For Many Business Functions
  68. Do You Look For Wrongs Or Rights? Stop Social Media Excuses
  69. “Like” Is More Than A Facebook Icon
  70. Forrester: Facebook and Twitter Do Almost Nothing for Sales
  71. Communications: The Language That Drives Revenue
  72. Brand Engagement Through The “Martydom Effect”
  73. Super Bowl Ads: A Unique Opportunity for Undivided Attention
  74. Fear Means Go: Stretch Yourself For Social Media Success
  75. Successful Entrepreneurs Make Mistakes To Discover New Approaches, Opportunities And Business Models
  76. What Do We Do With Out-Of-Date Advertising Professors?
  77. Gen-Y Honda Student Campaign Gets Results With This Gen-Xer
  78. A Text For That? App Hype Shouldn’t Discount Text Marketing
  79. Trouble Harnessing Social Media? Relationships Can’t Be Automated
  80. Can Retail Make Room For Showrooming?
  81. There Are No Top 10 Best Rules for Social Media Marketing
  82. Has PR Become An Unsustainable 24/7 Profession: Do We Really Need Social Media Mission Control Centers?
  83. Do You Have To Be Active On Social Media? Do You Like Being Invited To A Party And Being Ignored?
  84. Filling The Digital Marketing Gap 19 Students At A Time
  85. Mom’s Don’t Tweet But They Do Watch The Voice And #VoiceSave Through Their Teens
  86. The 12 Ways of Brand Community Value: My Year End Social Media Tips List
  87. Research Says Add New Media, But Don’t Drop The Old: Study Of Over 400 Successful Marketing Campaigns
  88. What Is Your Social Media BFF? 42% Of Adults Now Use Multiple Social Sites
  89. Shakespeare Predicts Super Bowl Commercial Winners: Research Shows Sex And Humor Aren’t The Key, It’s Story
  90. USA Today Ad Meter Super Bowl Results: Story Wins With Puppy Love And Others!
  91. If You’re Simply Adding To The Noise, Facebook Will Now Turn Off Your Organic Reach
  92. Airline Industry Has Highest Response Rate On Twitter And Facebook. What About In Winter Storm Pax?
  93. Irony: Sharing Social Media About Spending Less Time On Social Media
  94. 5 Ways Social Media Can Fuel Startup Success
  95. 24 Hour Rule: What Harry S. Truman Can Teach Us About Social Media
  96. Advertising Campaigns Are Dead: Brand Story Is The New Big Idea
  97. Star Bellied Sneeches: Social Media Badges Can Save Companies Billions
  98. Return On Relationship: Thanks Ted For Living It
  99. Behind Amazon’s Pay To Quit Program: Happy Employees + Social Media = Real Value
  100. 100 Tips For New Media Marketing

Has PR Become An Unsustainable 24/7 Profession: Do We Really Need Social Media Mission Control Centers?

I’ve been thinking a lot about how social media affects our professional lives. One particular development has been in the back of my mind since I saw a keynote presentation at the WVU IMC INTEGRATE conference that has particular relevance to the Public Relations profession. Fred Cook, CEO, of PR firm GolinHarris spoke about the many changes in the industry and how his firm has adjusted to the digital revolution. In particular, he talked about a new 24 hour, 7 days a week social media monitoring lab they built to listen and respond to live consumer chat on behalf of their clients. I’ve kept thinking about how they staff the room. Like marketing and advertising, PR has not traditionally been an hourly, shift working profession. And GolinHarris is not alone in reacting this way to the 24 hour news cycle and 24 hour consumer chatter. London based Chapel PR  recently launched their own 24/7 rapid response social media listening lab for client Thomas Cook to monitor their 60+ global brands.

How is this changing the human side of the profession? In a Social Media Today interview, PR pro Bernice Burnside of Bvisible says, “The ‘Golden 24 hours’ within which a company needed and was expected to respond to issues has become the ‘Golden Hour.’” This 24/7, 1 hour response time expectation does raise the issue of possible overwork. Occasional all nighters is one thing, but marketing and communications departments and firms are not built like a customer service or operations department used to functioning at this level. An extreme case is the death of a 24-year-old Ogilvy PR employee in Beijing, who died of a heart attack at his desk. Ad Age reports there are rumors that the cause was overwork, but nothing has been confirmed.

And how much does all this around the clock listening cost anyway? PR Newswire did some calculations in this area. They estimated that is takes a typical PR Pro 8 hours a day to manually monitor social media and compile a clipbook including scanning sites, collecting clips, generating a data spreadsheet, plus analyzing and reporting. With the average PR Pro wage, this could cost $80,000 a year just for one employee for 1/3 of the day. Dave Folkens from TopRank Blog observes that when one upset customer on Facebook or an angry blogger can send a brand into a crisis mode, PR is in an “always on” mode. Certainly, PR has always had to deal with “on call” issues, but social media has expanded the potential complaints and the public visibility of these issues. Has it gone so far that “on call” has now become 24/7 shift work at the office?

Of course, not all of these 24 hour listening labs are being built-in PR firms. Some marketers have chosen to invest in their own internal social media monitoring centers with branded design and important names like “Mission Central.” For example, Gatorade has built a Mission Control room in the middle of their marketing department to monitor the brand in real-time across social media. Gatorade has used it to leverage a popular song in one of their commercials that was getting a lot of buzz, optimize landing pages to increase engagement and host live events such as a nutritionist answering consumer questions.

Still, does all this activity justify an elaborate, branded lab that is staffed 24/7? Gatorade admits that all the real-time data reported in Mission Control is also available to employees on their laptops. Perhaps deep down inside all of us, there is a childhood dream to work on something as critical as Mission Control at NASA. Or perhaps we all have seen Apollo 13 way too many times.

Cause Marketing Or Crisis Response?

Right now there is a company that is working with the government to help natural wildlife areas and minimize the environmental impact of pollution. They have engaged more than 2,500 people in this effort by working with emergency preparedness and environmental protection staff from five states and utilizing their employees labor and technical expertise.

They have organized major protection efforts with a significant community outreach plan with leaders from fishing associations, local businesses, parks, wildlife and environmental organizations, educational institutions, medical/emergency establishments and news media. This company is coordinating, training and deploying thousands of volunteers who are offering their help. This sounds like an enormous cause marketing effort except that it is in fact describing BP’s response to the environmental crisis they created.

Cause marketing is defined as aligning the power of a company’s brand, marketing and people with a cause’s brand and assets to create shareholder and social value by publicly communicating values. BP’s cleanup efforts certainly meet these requirements as they seek to minimize the environmental impact of the oil spill. Except in this case they are trying to minimize shareholder loss. If this was a more “natural disaster” their efforts may be applauded by the community and lauded by the business community.

What is the line between crisis and cause? Could responding well to a crisis (even one you’ve caused) ever be viewed as positive and actually help a brand’s image? Is doing the right thing always a planned marketing effort?